1. Introduction
This Privacy Policy explains how X1Ticket (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website or services.
By accessing our website, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing details
- Account login information
Payment Information
Processed securely by third-party payment processors. We do not store full credit card numbers.
Technical & Usage Data
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies and tracking data
Purchase History
- Tickets bought
- Transaction details
- Event selections
3. How We Use Your Information
We may use your information for:
- processing orders and payments,
- sending confirmation emails or SMS updates,
- providing customer support,
- improving website functionality and performance,
- preventing fraud or unauthorized access,
- sending optional promotional messages (only if you opt in).
4. Cookies & Tracking Technologies
We use cookies to:
- maintain sessions,
- analyze website traffic,
- enhance user experience,
- remember user preferences.
You may disable cookies in your browser, but some features may not work correctly.
5. Sharing of Information
We may share your information with:
- payment processors,
- event organizers,
- service providers (email delivery, analytics, hosting),
- fraud-prevention partners.
We do not sell or rent personal data to third parties.
6. Data Storage & Security
We use industry-standard security measures to protect your information.
Although we take reasonable precautions, no online service can guarantee 100% security.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- access your personal data,
- request correction of inaccurate data,
- request deletion of your data,
- opt out of promotional emails,
- limit certain types of data processing.
To make a request, contact us at [your email].
8. Children’s Privacy
The Service is not intended for individuals under 18.
We do not knowingly collect personal data from minors.
If you believe a minor has provided information, contact us to remove it.
9. Data Retention
We keep your data only as long as necessary for:
- completing purchases,
- legal or financial recordkeeping,
- fraud prevention,
- support inquiries.
After that, data is deleted or anonymized.
10. International Users
If you access the Service from outside our operating country, you acknowledge that your data may be transferred and stored in other jurisdictions.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a new “Last Updated” date.
12. Contact Information
For privacy questions or requests, contact us:
Email: contact@x1ticket.com
Website: https://www.x1ticket.com/